Legal & Privacy

CompTIA's legal and privacy documents are set forth below. You can use the buttons or the navigation pane to the right to find the relevant documentation. If you have additional questions, you can email [email protected] or [email protected] for more information.

Privacy Notice

CompTIA recognizes that privacy is a fundamental human right and recognizes that privacy, security, and data protection are paramount to our customers and employees. This Privacy Notice (sometimes known as a Privacy Policy or Privacy Statement under varying data protection regimes) informs you of how CompTIA collects, uses, and shares personal information. Please note: This policy does not cover the CompTIA store. You can view the privacy policies for the store HERE. You can jump to particular topics by going to the headings below:

Types Of Information We Collect.
Use And Processing Of Information.
Sharing Of Information.
Your Choices.
How We Protect Personal Information.
Contact Information.

Types Of Information We Collect.

The following provides examples of the type of information that we collect from you and how we use that information.

ContextTypes of DataPrimary Purpose for Collection and Use of Data
Account Registration or Membership ApplicationWe collect your name, contact information, and professional information such as your company or industry upon account creation. We also collect information relating to the actions that you perform while logged into your account.We have a legitimate interest in providing account related functionalities to our users. Accounts can be used to save your preferences and transaction history.
Certification and LearningWe collect attendance records and learning information, as well as the information you enter on exams (which may include video of you and your surroundings if you select the online testing option), customer service interactions, and any certification verification requests that you have made. For more information, please see the Candidate Agreement.We have a legitimate interest in ensuring that our certification and learning standards.
Cookies and first party trackingWe use cookies. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed.We have a legitimate interest in making our websites operate efficiently.
Cookies and Third-Party TrackingWe participate in behavior-based advertising, which means that a third party uses technology (e.g., a cookie) to collect information about your use of our websites so that it can provide advertising about products and services tailored to your interests on our websites or on other websites.We have a legitimate interest in engaging in behavior-based advertising and capturing website analytics.
Demographic InformationWe sometimes collect demographic information.We have a legitimate interest in understanding our users and providing tailored services.
Email InterconnectivityIf you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains, and make purchases.We have a legitimate interest in understanding how you interact with our communications to you.
Feedback/SupportIf you provide us feedback or contact us for support, we will collect your name and e-mail address, as well as any other content that you send, so that we can reply.We have a legitimate interest in receiving, and acting upon, your feedback or issues.
Mailing ListWhen you register for one of our email lists, we collect your email address and/or postal address.We share information about our events, products, and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services.
Mobile DevicesWe collect information from your mobile device such as unique identifying information broadcast from your device and location when visiting our websites or using our application.We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.
Partner PromotionWe collect information that you provide as part of a co-branded promotion with another company. We may also have service providers collect information on our or our partners’ behalf.We have a legitimate interest in fulfilling our promotions.
Surveys and Member PortalsWhen you participate in a survey or contribute within member portals, we collect information that you provide through the survey or portal post. If the survey or portal is provided by a third-party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.We have a legitimate interest in understanding your opinions and collecting information relevant to our organization.
Website interactionsWe use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud or other security incidents.
Web logsWe collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.

In addition to the information that we directly collect from you, we may also receive information about you from other sources, including third parties, our affiliates, or publicly available sources. For example, we may receive information on graduates from a university or an employer.

Use And Processing Of Information.

In addition to the purposes and uses described above, we use information in the following ways:

  • To identify you when you visit our websites.
  • To track your progress through our certification programs.
  • To verify your certifications when requested by you or a third party.
  • To provide training and services or to process returns.
  • To improve our services and product offerings.
  • To conduct analytics.
  • To respond to inquiries related to support, sales, or other requests.
  • To send marketing and promotional materials, including information relating to our products, services, sales, or promotions.
  • For internal administrative purposes, as well as to manage our relationships.

Although the sections above describe our primary purposes in collecting your information, in many situations we have more than one purpose. If you register for membership, for example, we may collect your information to perform our contract with you. We also collect your information as we have a legitimate interest in maintaining your information after your membership concludes so that we can quickly and easily respond to any questions about your history with the organization. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in maintaining our programs.

Sharing Of Information.

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

  1. Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
  2. Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
  3. Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third-party intermediary.
  4. Public. Some of our websites may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
  5. Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be shared with us and with them.  Their use of your information is not governed by this privacy policy.
  6. Service Providers. We may share your information with service providers. Among other things, service providers may help us to administer our website, conduct surveys, provide technical support, process payments, assist in fulfilling orders, in delivering content and examinations and other materials.
  7. Workforce Partnerships or Exam Sponsors. We may share your information, such as attendance data, course completion, certification results or other performance related information with any governmental entity, including without limitation any federal, state, local, or municipal governmental entity or private entities which may include, without limitation, any for-profit or non-profit entity, with which CompTIA or any of its affiliates may have a contractual relationship relating to pre-apprenticeship programs, apprenticeship programs, workforce training, skills development, job placement, and any other professional development (“workforce related programming”). Among other things, Workforce Partners or Exam Sponsors may require your information to determine interest, eligibility, and/or success of workforce related programming, or to otherwise assist with providing workforce related programming. Please refer to the CompTIA Candidate Agreement for more information.

Your Choices.

You have the following choices regarding your personal information:

  1. Access To Your Personal Information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you.
  2. Changes To Your Personal Information. We rely on you to update and correct your personal information. Most of our websites allow you to modify or delete your account profile. Note that we may keep historical information in our backup files as permitted by law. If our websites do not permit you to update or correct certain information, contact us at the address described below.
  3. Deletion Of Your Personal Information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below. If required by law, we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes. 
  4. Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below. 
  5. Promotional Emails. You may provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can unsubscribe from promotional emails by following the instructions in e-mails that you receive.  If you decide not to receive promotional emails, we may still send you service-related communications.
  6. Revocation Of Consent. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.

How We Protect Personal Information.

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use commercially reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot absolutely guarantee the security of your personal information. If legally required and/or permitted by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone.

Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.


The following additional information relates to our privacy practices:

  • Transmission Of Information To Other Countries. As a multi-national non-profit, we transmit information between and among our affiliates. Therefore, your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, where possible we take steps to treat personal information using the same privacy principles applicable to the law of the country where we first received your information. By submitting your personal information to us you agree to the transfer, storage, and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States. If you would like more information concerning our attempts to apply the privacy principles applicable of the jurisdiction where data originates to that of another, you can contact us using the contact information below.
  • Third Party Applications/Websites. We have no control over the privacy practices of websites or applications that we do not own.
  • Changes To This Privacy Policy. We may change our privacy policy and practices over time.  To the extent that our policy materially changes, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy.  
  • Information for California Residents. California Civil Code 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that organizations should disclose whether certain categories of information are “sold” or transferred for an organization’s “business purpose” as those terms are defined under California law. You can find a list of the categories of information that we share here. Please note that because this list is comprehensive it may refer to types of information that we share about people other than yourself. If you would like more information concerning the categories of personal information (if any) we share with third parties or their affiliates to use for direct marketing, please submit a written request to us using the information in the "Contact Information" section below.
  • Information for other State Residents with newly enacted data protection regulations. CompTIA regards the protection of our customer, partner, and member data as a fundamental right and therefore treats that data with a high level of care. If you would like to exercise any of the data subject rights afforded to you, please visit our Data Subject Request Form.

Contact Information.

If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.

[email protected]

If you are dissatisfied with our response, and are in the European Union, you may have a right to lodge a complaint with your local supervisory authority. EU data subjects may also inquire about our privacy practices by contacting us as set forth below:

CompTIA UK Ltd.
1 Ropemaker Street
London, England EC2Y 9AW
[email protected]

Last Revised: April 4, 2023
Effective Date: April 4, 2023

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Family Educational Rights and Privacy Act (“FERPA”) Notice for CTCA Students

The Family Educational Rights and Privacy Act of 1974 (“FERPA”) is a federal law that protects the privacy of student education records and gives students and their parents certain rights regarding those educational records.

Education Records

CompTIA Tech Career Academy (CTCA) maintains basic student records that describe and document their work and progress. These education records often include permanent and local addresses, admissions records, enrollment status, course grades, reports and evaluations, completion of requirements, progress toward certification, and other correspondence with or concerning the student.

Right of Access

For maximum utility, student records must be accurate and complete. These rights below apply to the student or the student’s parent or legal guardian in cases where the student is under 18 years of age. CTCA students may request access to their own education records and may rectify and add to them for additional clarification. CTCA students can request access to their education records by contacting [email protected]. CTCA students may submit a written request identifying the specific record or records he/she wishes to inspect. CompTIA will provide a response within 45 days of receiving the request. When a record contains information about more than one student, the requesting CTCA student may only inspect and review the portion of the record relating to him or her. CTCA students are not permitted to view letters and statements of recommendation to which they waived their right of access, or that were filed prior to January 1, 1975.

CTCA students should direct any questions they have about the accuracy of records to [email protected]. If questions remain, the request will be forwarded to privacy, legal, and IT. If necessary, where informal communications have not resolved the issues submitted, committee review may be necessary to resolve any issue concerning record accuracy.

Additional Student Rights under FERPA

Pursuant to both CompTIA policy and FERPA, CTCA students and former students have the right to:

  • be fully informed of their rights under FERPA.
  • inspect and review aspects of their education records that CompTIA maintains.
  • exercise limited control over other people’s access to their education records.
  • seek to correct their education records if they believe them to be inaccurate, misleading or otherwise in violation of their FERPA rights.
  • file a complaint with the U.S. Department of Education if they believe CompTIA has not complied with FERPA’s requirements. Such complaints may be submitted to the US Department of Education, Student Privacy Policy Office, 400 Maryland Avenue, S.W., Washington, DC 20202-8520, in writing within 180 days.

Directory Information

FERPA “directory information” is student information that can be made publicly available without being considered an invasion of student privacy. Directory information includes name (including recorded name), local address, local phone, certificate status, email address, and enrollment status.

CompTIA does not typically disclose student directory information. However, a CTCA student may inform CompTIA if they wish to prevent disclosure of their directory information, which is known as putting in place a “FERPA Block.” To do so, a CTCA student must inform CompTIA of their decision in writing within 15 days of the course start date. CTCA students should be aware of the possible consequences of putting in place a FERPA Block, such as missed mailings, messages, and announcements or potential non-verification of certification status. CTCA students who have previously placed a FERPA Block on their directory information may reverse this decision by writing CompTIA.

Other Disclosures permitted under FERPA

In addition to allowing directory information disclosures, as set forth above, FERPA permits disclosure of educational records without a student’s knowledge or consent under certain circumstances. Disclosure, for example, is permitted to CTCA officials with a legitimate educational interest in the records, meaning that the person needs the information to fulfill his or her professional responsibilities, including instructional, supervisory, advisory, administrative, academic or research, staff support or other duties. “CTCA officials” may include faculty; administrators; clerical employees; professional employees; and/or independent contractors performing functions for CTCA. A student’s education record also may be shared with parties outside of CTCA under certain conditions, including, for example, in situations involving a health and safety emergency. In addition, CTCA may forward a student’s education records to other agencies or institutions that have requested the records and in which the student seeks or intends to enroll or is already enrolled so long as the disclosure is for purposes related to the student's enrollment for training or exam delivery.

If CTCA determines that a student has committed a disciplinary violation involving a violent crime, a sex offense, or cheating, it may also, if legally permitted, disclose certain information about the disciplinary case. The disclosure may include the student’s name, the violation committed, and the sanction imposed.

Last Revised: April 11, 2023
Effective Date: April 11, 2023

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Terms & Conditions

Effective Date: 02/14/2023

The Computing Technology Industry Association, Inc. and its affiliates ("CompTIA," "we," or "us") require that all visitors to and users of the websites, CompTIA-branded applications, and services controlled by CompTIA ("Services"), including all services and materials offered thereon, adhere to these Terms of Use ("Agreement"), which govern your access to and use of the Services.

PLEASE READ THIS AGREEMENT CAREFULLY. BY USING THE SERVICES, YOU (“YOU,” “YOUR,” OR “USER”) AGREE TO THE TERMS OF THIS AGREEMENT. If you do not agree to be bound by the terms of this Agreement, please discontinue your use of the Services immediately.


The Services, or portions of them, may be hosted on or incorporate material from third-party platforms or services. Such platforms or services may have their own terms of use and privacy policies posted or linked to on the relevant part of the Services, a login page or popup ("Third-Party Terms"). In such cases, you are bound by both this Agreement and the Third-Party Terms. You should review applicable Third-Party Terms before you use any portion of the Services that is subject to Third-Party Terms.

1. Changes to this Agreement. This Agreement is effective as of the Effective Date above. CompTIA may, in its sole discretion, change this Agreement at any time, so we encourage you to periodically check for updated Terms of Use.  If you do not agree with any changes to this Agreement, your sole remedy is not to use the Services. If you continue to use the Services after we change this Agreement, you accept all changes.

2. Copyright. Unless otherwise indicated, the copyright in the content of the Services, including the screens displayed on the Services and software used to provide the Services, is owned by CompTIA. You may not modify, copy, reproduce, republish, upload, post, transmit, perform, display, prepare derivative works based on, or distribute in any way any portion of the Services, including software used to provide the Services.

3. Availability of CompTIA Products and Services. CompTIA may, in its sole discretion, modify or discontinue the Services or any aspect thereof, including any information or materials contained in the Services, without prior notice and without liability. Services and products offered on the Services are not necessarily available in all geographic areas. Your eligibility to obtain particular services and products is subject to the final determination of CompTIA.

4. Purpose of the Services; Accuracy of Information. The information contained in the Services is for informational purposes only. We attempt to provide information that is complete, accurate and current. However, despite our efforts, information available on the Services may occasionally be incomplete, inaccurate or out of date. Accordingly, you should not rely on information contained in the Services. Such information is not intended to replace, and should not be interpreted or relied upon as professional advice from CompTIA, whether legal or otherwise. Please consult with your own professional experts for all advice concerning legal matters, human resource matters, and the like that may be discussed in the Services.

5. Usage. The Services are accessible to you through a computer or other access device. The content of the Services may include information, editorial content, chat rooms, and links to other websites. You are responsible for all charges associated with accessing the Services.

6. Access to Certain Portions of the Services. Access to certain portions of the Services is restricted and personal to individual members of CompTIA, holders of certain CompTIA certifications, or others. To become eligible to access any such portions of the Services, you may be required to create an account or give CompTIA certain information. If you create a user account on the Services, you must do so only for yourself and in your own name. You agree to provide true, accurate, and complete information and to update this information when it changes. You must not impersonate any person or entity or otherwise misrepresent your identity or affiliation. If you provide any information that is untrue, inaccurate, outdated, incomplete, or misleading, or if CompTIA suspects that you have provided any untrue, inaccurate, outdated, incomplete, or misleading information, CompTIA may, in its sole discretion, suspend or terminate your membership, certification status, and/or right to access all or part of the Services. If you have a user ID and/or password to enable you to access restricted portions of the Services, you must not permit use of your user ID or password by any other person. You are solely responsible for maintaining the confidentiality of your ID, password, and other account information. You will be responsible for all usage of the Services made with your user ID and or password. You agree that you will notify CompTIA immediately of any unauthorized use of your password, user ID, or account, or any other breach of security. You agree that you will log off of the Services immediately when you are finished using it in order to prevent fraud or other use by other persons. CompTIA may, in its sole discretion, suspend or terminate any user account in the name of a group or organization or that it determines to have been used by multiple individuals.

7. Restrictions on Usage. As a condition to your right to use the Services, you will not: (a) engage in any activity that disables, interrupts the Services or otherwise impedes their operation or limits their availability to others; (b) alter in any way the content of the Services; (c) circumvent or disable any access control or security features of the Services; (d) scrape or frame the contents of the Services; (e) decompile, disassemble or reverse engineer any software used to provide the Services; (f) use the Services to post or otherwise disseminate any unlawful, threatening, defamatory, offensive, obscene, vulgar, pornographic, profane, indecent, or fraudulent communication of any kind, as determined by CompTIA in its sole discretion; (g) use the Services to post or otherwise disseminate any communication that infringes or dilutes any intellectual property or that violates any person’s rights of privacy or publicity; (h) use the Services to transmit any virus, bot, worm, Trojan horse, or other harmful software; (i) use the Services to post or disseminate any communication that encourages or assists any other person to engage in illegal activities; (j) use the Services or any information contained in the Services to assist in any way with the transmission of unsolicited email messages to any other person; (k) impersonate any other person or entity or misrepresent any fact about yourself; (l) distribute, transfer, or disseminate any information derived from the Services through or onto a searchable, machine-readable database; (m) use the Services to collect information about other users of the Services; or (n) attempt to use the Services to gain unauthorized access to other computer systems or networks connected to the Services.

8. Monitoring by CompTIA. CompTIA has the right, but not the obligation to monitor the use of the Services. If CompTIA monitors the use of the Services, CompTIA may examine, copy, and record any information relating to your usage of the Services. CompTIA reserves the right to disclose any such information in order to comply with any law, regulation, or governmental request. CompTIA shall have the right, but not the duty, to remove any communication that CompTIA, in its sole discretion, finds to be objectionable or inappropriate.



11. Acknowledgment of Warranty Disclaimers. You acknowledge and agree that CompTIA would not have made the Services available to you without the warranty disclaimers and the limitations on liability and remedy that appear in this Agreement.

12. Indemnification. You agree to defend, indemnify, and hold harmless CompTIA (including its affiliates) and their respective directors, officers, employees, and agents from and against all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or accruing from (i) any material posted or otherwise provided by you that infringes any copyright, trademark, trade secret. trade dress, patent or other intellectual property right of any person or defames any person or violates their rights of publicity or privacy; (ii) any misrepresentation made by you in connection with your use of the Services; (iii) any noncompliance by you with the terms of this Agreement; and (iv) any claims brought by persons or entities other than you or CompTIA arising from or related to your access and use of the Services, including the information obtained through the Services.

13. Termination. CompTIA, at its sole discretion, and for any reason or for no reason, may terminate your password or your access to all or part of the Services, and may delete and discard any information that you have published, sent or received on or via the Services.

14. Trademarks. No CompTIA trademarks or trademarks owned by any other person that appear on the Services may be copied, downloaded, or otherwise utilized without the express written consent of the owner of such trademark.

15. Minors. If you permit any minor child to use the Services, you will be solely responsible for: (i) the online conduct of such minor child; (ii) the monitoring of such minor child's access to and use of the Services; and (iii) the consequences of any such usage.

16. Child Online Protection Act Notification. Pursuant to 47 U.S.C. Section 230(d), as amended, CompTIA hereby notifies you that parental control protections (such as computer software, hardware and filtering services) are commercially available for you to purchase. These protections may assist you in limiting access to material that could be harmful to minors. Information about purchasing such protections is available at

17. Infringement Policy. CompTIA has adopted a policy of terminating in appropriate circumstances the accounts of users of the Services who are repeat infringers of copyright.  In addition, pursuant to 17 U.S.C. Section 512, as amended, CompTIA has implemented procedures for receiving written notification of claimed copyright infringements and for processing such claims in accordance with the law. All claims of copyright infringement must be submitted to CompTIA in a written complaint that complies with the requirements below and is delivered to our designated agent to receive notification of claimed infringement.
To submit any such complaint by mail, please use the following address:

Copyright Agent
3500 Lacey Road, Suite 100
Downers Grove, IL 60151
(630) 678-8300

To submit any such complaint by e-mail, please use the following address: [email protected].

Any notification of claimed copyright infringement must include the following information:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  2. Identification of the copyrighted work claimed to have been infringed.
  3. Identification of the material claimed to be infringing, along with information reasonably sufficient to permit CompTIA to locate such material.
  4. Information reasonably sufficient to permit CompTIA to contact the complaining party, such as an address, telephone number, and, if available, an e-mail address.
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If you have a legal complaint other than a copyright claim, please send it to us at the following address:

Legal Department
3500 Lacey Road, Suite 100
Downers Grove, IL 60151

Your complaint should clearly identify the relevant issue and include information that we can use to contact you.

18. Public Information. If you post any material in any form on the Services, or disseminate any information through the Services, you will be deemed to grant CompTIA a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable, nonexclusive license to use, reproduce, create derivative works of, make available, distribute, perform, display and in any other way exploit the material and information you provide for any purpose. Such material and information will be deemed to be public.

19. Notice. We may be required by law to notify you of certain events. You hereby acknowledge and agree that such notices will be effective upon our posting them in the relevant Service or delivering them to you by e-mail. If you do not provide us with an accurate and current e-mail address, we will not be responsible for failure to notify you.

20. Limit on Exportation. Unless otherwise specified, the Services are intended solely for use in the United States of America. CompTIA operates the Services from its offices in the State of Illinois, United States of America. CompTIA makes no representation that the materials on the Services are appropriate or available for use outside of the United States. Those who choose to access the Services from outside of the United States do so with this understanding and are responsible for compliance with local laws. Software that is used to provide the Services is subject to United States export controls. Access to the Services by persons in any country that is subject to a U.S. government embargo, or any person listed on a U.S. government “watch list” of prohibited or restricted persons, including the Specially Designated Nationals list published by the Office of Foreign Assets Control of the U.S. Treasury or the Denied Persons List published by the U.S. Department of Commerce, is also prohibited.  By using the Services, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

21. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois, U.S.A., without giving effect to any principles of conflicts of law.

22. Disputes; Arbitration. If you have any dispute with or claim against us (including our affiliates), or if we have a dispute with or claim against you, relating to the Services, a product or service purchased through the Services, this Agreement, or your use of the Services (a “Claim”), you and CompTIA each agree to attempt to resolve such Claim first through informal negotiation. If we do not resolve the Claim through informal negotiation, the Claim shall be resolved through binding arbitration or an individual action in small claims court in the U.S. county (or parish) of your residence or in DuPage County, Illinois. If neither of us chooses to resolve the Claim in small claims court, or the small claims court determines that it lacks jurisdiction to resolve the Claim, the Claim must be resolved solely by binding arbitration. Class arbitrations and class actions are not permitted under any circumstances, and a Claim between you and us shall not be consolidated with any claim involving a third party. You and we agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and we are each waiving the right to a trial by jury or to participate in a class action or class arbitration.

Before you commence an arbitration or file a small claims court action with respect to a Claim, you must first send to CompTIA a written notice of your Claim, and before we commence an arbitration or file a small claims court action with respect to a Claim, we must first send to you a written notice of our Claim (either a “Notice”). Your Notice must (i) be sent by certified mail; (ii) be addressed to: Legal Department, CompTIA, 3500 Lacey Road, Suite 100, Downers Grove, IL 60151; (3) describe the nature of your Claim; and (4) specify the damages or other relief you seek. If we and you do not then resolve the Claim within 30 days after we receive your Notice, either you or we may commence an arbitration or file a small claims court action to resolve the Claim.

Any such arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with AAA’s Consumer Arbitration Rules. Contact information for AAA, as well as copies of the Consumer Arbitration Rules and applicable forms, are available at In circumstances in which the Consumer Arbitration Rules provide for an in-person hearing, such hearing will take place in the U.S. county (or parish) of your residence, or otherwise in DuPage County, Illinois.

23. No Assignment by User. You may not assign any of your rights, obligations, or privileges under this Agreement without the prior written consent of CompTIA.

24. Severability. If any provision of this Agreement is deemed unlawful, void, or otherwise unenforceable, then that provision shall be considered severable from this Agreement. Such provision shall be enforced to the fullest extent allowed by law to achieve the intention of the parties. The severable provision shall not affect the validity and enforceability of any remaining provisions of the Agreement.

25. Waiver. No waiver of any provision of this Agreement will be effective unless set forth in a written instrument signed by the waiving party. No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default.

26. Captions. The captions, titles, and subtitles used in this Agreement are used for convenience only and are not to be considered in construing or interpreting this Agreement

27. Entire Agreement. This Agreement constitutes the entire agreement between you and us and supersedes all prior agreements with respect to the subject matter hereof.

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CompTIA Voucher Terms & Conditions

All CompTIA voucher purchases are final. Please make sure that you have selected the correct exam, correct testing center, correct country and the correct number of vouchers.

Voucher Terms and Conditions:

  • Voucher expiration dates cannot be extended under any circumstances.
  • You must register and take your exam prior to the voucher expiration date.
  • One voucher is applicable towards one exam, and is valid at a Pearson VUE facility. Only Pearson VUE vouchers are redeemable at Pearson VUE centers.
    • Vouchers are program specific, and in some cases, exam specific.
    • Vouchers are country and currency specific.
    • Vouchers are not transferable between programs.
  • CompTIA and the participating test providers are not responsible for lost or stolen vouchers.
  • Vouchers cannot be redeemed for cash or credit.
  • Vouchers are non-refundable and non-returnable.
  • CompTIA vouchers may not be resold.
  • CompTIA may retire certifications and corresponding exams prior to voucher expiration dates.

Voucher Terms and Conditions and Scheduling Your Exam:

  • You will receive a confirmation email for your exam appointment time.
  • Please contact Pearson VUE immediately if your confirmation email is not received.
  • You must reschedule your exam a minimum of 24 hours prior to your appointment.
  • Rescheduling an exam less than 24 hours prior to your appointment or failure to appear for your appointment will result in the forfeiture of your exam fee.

Voucher Terms and Conditions and Special Retake Vouchers:

  • You must first take and not pass the exam in order to activate the retake option.
  • If you do not take your exam, the voucher is voided and the retake option is forfeited.
  • Special retake vouchers are exam specific and cannot be redeemed for other versions of the same exam.

Exam Discounts, Vouchers and Promotional Codes

CompTIA recommends that vouchers be purchased directly through Pearson VUE, our online Marketplace at or from a CompTIA Authorized Partner. Individuals who use any unauthorized discount or promotional code may have their exam results invalidated and/or risk up to and including a lifetime ban on all future exams and the nullification of all previous certifications. CompTIA will not replace any voucher that is found to be fraudulent or used.

Using CompTIA Trademarks

CompTIA and CompTIA's certification program names and logos are registered trademarks of the Association. In order to help protect the integrity of our programs, CompTIA asks that those who make reference to our Marks (as defined below) adhere to the following guidelines:

Trademark Usage and Style Guide for use on the Web and in Print Materials

The parameters for use of any CompTIA Marks are as follows:

  • Any CompTIA logo must be accurately shown in proportion and orientation. Distorting or rotating the logo is not permitted.
  • Any CompTIA logo must not be incorporated into any other mark or symbol. It may not be used as a border on or around any item.
  • You may not use a CompTIA logo as part of either your name or your company's name.
  • The name of any CompTIA certification must not be without the word "CompTIA". For example: CompTIA A+ certified, NOT A+ certified; CompTIA Network+ certification, NOT Network+ certification.
  • No CompTIA Logo or Trademark may be used as a domain name or as a part of a domain name.

Who Can Use CompTIA Logos
How you use any CompTIA logo reflects both on our association and your organization. Only authorized users can use or display a CompTIA logo and your use is subject to these terms.

Who is an Authorized User?
To be considered an “authorized user” an individual or company must qualify under one or more of the following categories:

CompTIA Corporate Members - A company that has met the necessary qualifications to be recognized by CompTIA as a corporate member in good standing. Authorized users in this category may use the CompTIA corporate logo for business purposes. This includes company Web site, advertisements and letterhead.

CompTIA Certified Individuals - An individual who has satisfied one of CompTIA's certification test objectives that were in effect at the time that he or she was tested. Authorized users in this category may use the appropriate certified logo for personalized purposes. This includes business cards, correspondence, letterhead and resumes.

CompTIA Delivery Partners – CompTIA’s Delivery Partner Program is intended for professional training organizations that deliver training in CompTIA certifications. CompTIA provides valuable tools and resources to assist training organizations in recruiting, training and certifying IT professionals.

CompTIA Academic Partners – CompTIA’s Academy Partner Program is intended for schools, not-for-profits, job corps centers and correctional facilities. Our program provides resources for recruiting, training, certifying and upgrading the skills of students in IT.

Terms of Use
The authorized user only may use the Marks with respect to the activities within the scope of its qualification as an authorized user that meet all of CompTIA’s applicable standards or requirements with respect to quality, service and method of operation, or otherwise only in the form and manner CompTIA prescribes in writing. If an authorized user qualified, they shall immediately cease using all Marks and Mark-bearing promotional materials. Thereafter, they shall no longer use in any manner whatsoever any of the Marks.

The authorized user must comply with all trademark, trade name and service mark notice marking requirements of CompTIA, including, without limitation, affixing “SM,” “TM,” or “®,” adjacent to all Marks in any and all uses thereof. The use of any additional words with any of the Marks must have CompTIA’s prior written consent. The authorized user shall promptly cease and desist use or publication of any such materials to which CompTIA shall from time to time object.

The authorized user acknowledges, and will not contest, CompTIA’s exclusive ownership of any of CompTIA’s trade names, service marks and trademarks, and all logos and derivations thereof, and all names and Marks licensed to CompTIA (“Marks”). In addition, the authorized user acknowledges that it lacks and will not acquire any right to use the Marks other than as specifically set forth in this Agreement. All uses of the Marks by the authorized user shall automatically inure to the benefit of and become the property of CompTIA. The authorized user shall not register any Mark or use any Mark in its legal or trade name. Further, the authorized user acknowledges, and will not contest, CompTIA’s exclusive ownership of the Marks or the Information, including, without limitation, all sales literature, certification and examination information and business processes.

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Modern Slavery Act Statement


This statement is made pursuant to Section 54 of the Modern Slavery Act 2015 (the Act) and sets out the steps which the Computing Technology Industry Association, Inc. (CompTIA) has taken during the financial year ending 31 December 2020 and has planned for 2021 to ensure that slavery and human trafficking is not taking place in any of its supply chains and in any part of its own business. This statement is made on behalf of CompTIA Inc.

Organisation’s structure and business

CompTIA is a leading trade association for the global information technology sector, covering an estimated 75 million industry and tech professionals who design, implement, manage and safeguard the technology that powers the world’s economy.

Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly-skilled workforce and a commitment to creating an environment where innovation happens and the opportunities and benefits made possible through technology are available to all.

We are a vendor-neutral, independent source of information on a wide range of technology topics, including cybersecurity; education, training and certification of the global tech workforce; new and emerging technologies; legislation and policies affecting the industry and workforce data, development and trends.

Our membership and certification holders span the full range of technology companies from established Fortune 500 leaders to small and medium-sized tech businesses that help customers solve real business problems around the world; and emerging tech-service innovators that support the implementation and management of the latest technology solutions.

We routinely engage with individual technology professionals as the largest vendor-neutral credentialing program for technology workers. CompTIA has awarded more than 2.5 million certifications in areas such as cybersecurity, networking, cloud computing and technical support.

CompTIA also maintains a robust partner program around the world with thousands of academic institutions, not-for-profits, job corps centres and other organizations. Together we are educating, training and certifying new generations of technology workers.


CompTIA’s suppliers consist mainly of individual business partners (contracted directly) who support the delivery of training programmes and certification, for example, through hosting and e-book platforms as well as examination and testing centres. CompTIA does not use recruitment agents. It performs background checks on individual contractors prior to contracting.

CompTIA utilises Pearson VUE as its sole supplier of examination and testing centres. CompTIA notes the due diligence and risk assessment included in Pearson’s Modern Slavery Statement as a feature of its indirect supply chain.


CompTIA is committed to putting in place adequate policies and procedures to mitigate the risk of slavery or human trafficking in any part of our business or supply chain.

CompTIA operates in accordance with all applicable employment laws wherever it operates.


CompTIA operates a whistleblowing hotline to which concerns about modern slavery and human trafficking can be reported.

Due Diligence and risk management

CompTIA is integrating modern slavery diligence and risk management procedures into its approach to enterprise risk management. This includes:

  • modern slavery risk in business partner selection and onboarding;
  • contractual clauses in template services and business partner agreements;
  • modern slavery risk assessments in contract management and renewal processes;
  • key performance indicators to measure the effectiveness of the steps taken to mitigate the risk of modern slavery in our business and supply chain; and
  • facilitating access to whistleblowing mechanisms for modern slavery risk notification;


CompTIA is working with an external service provider to develop and deliver modern slavery training to key personnel.

This statement was approved by the Board of Directors of CompTIA Inc.

Dated: August 2021

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CompTIA COPPA Statement

CompTIA uses a variety of applications and web-based tools to facilitate student learning. The use of these tools by students under the age of 13 years is governed by the Children’s Online Privacy Protection Act (COPPA), enacted in 1998, with amendments effective as of July 1, 2003.

COPPA’s intent is to safeguard a student’s personal information while accessing online services and websites designed for students under the age of 13 where personal information is collected.

This notice describes how CompTIA collects, uses, and discloses personal information from our students under the age of 13. For more information on how CompTIA collects, uses, and discloses information, generally, please visit CompTIA’s Privacy Policy at For more information on COPPA, please visit the FTC’s Children’s Privacy page.

Parent/Guardian Consent

CompTIA requires a parent or legal guardian to consent to the collection, use, and disclosure of your child’s personal information. CompTIA will not collect, use, or disclose personal information of children under the age of 13 without the express consent of the child’s parent(s) or legal guardian(s) consent.

Notice to Parents/Guardians

CompTIA’s statement describes our processes for collecting, using, and disclosing the personal information of children under the age of 13. If you have any further questions about CompTIA’s policies or this statement, please email [email protected]

Notice to Children

If you are under the age of 13 and want to participate in a CompTIA program, class, or event, your parent or legal guardian must consent to your participation in the program, class, or event.

Reviewing Information, Revoking Consent, and Deleting Information.

If you would like to review any information about your child, please contact the program director of the program, class, or event your child participated in. If at any time you wish to revoke consent and/or have CompTIA remove your child’s personal information, please email [email protected].

Revoking Consent and Deleting Information

At any time, a parent or guardian may revoke consent and notify CompTIA to immediately remove your child’s information from its systems. To revoke consent, please email [email protected]

Information We Collect

The personally identifiable information that CompTIA collects about its students includes first name, last name, email address (if available), and participating school or cohort.

How We Use the Information

CompTIA uses your child’s information to register them for online training courses and to ensure appropriate content and safety for all students. Staff uses this information for educational purposes and to send parents, guardians, and students’ information about the courses.

CompTIA does not share or distribute any personally identifiable information about participants or their families with external organizations.

April 11, 2023
Effective Date: April 11, 2023

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